iStarUSA 20" Sliding Rail Kit for Most Rackmount Chassis

Comment:
My second iStarUSA situation. Heavy, solid construction, quite properly constructed. There are totally NO directions, so you will devote a lot of time unscrewing / screwing / scratching your head. Very first setup will be frustrating.At times elements just won't fit and you may possibly need to have to make slight modifications. These guys genuinely require to write instructions Manufacturer Response:Dear Newegg Buyer,Thank you for picking the iStarUSA brand to be part of your total computing process. We proudly stand behind our merchandise and hope that you will uncover your next buy an iStarUSA brand.With regards to your concern about the item instruction manual, they are normally included with an installation guide for the customer. For a modest fix like this, you can truly contact us at our customer service line, or speak to us from our web page at www.istarusa.com. Warm regards,iStarUSAcare Service2011DYK: At our internet site, you can view product photos, specs, and drawings. Go to www.istarusa.com and enter the model number in the search bar, or, select the product division and find the item series on the left hand side menu.

Comment:
none screws included with these rails are too long to let the rails to in fact slide in and out, rendering them absolutely unusable. terrible item. Manufacturer Response:Dear Newegg Customer:We sincerely apologize in advance for any inconvenience caused by this encounter, but do rest assured that we will do all that we can to win your trust in iStarUSA brand. In regards to the TC-rail-20, The screws should fit with the rail and the other extended screws really should be screwing onto the situations. There could be compatibility problem if it is not use in to 1 of our chassis, please refer to technical department if you have any other concerns.For a tiny repair like this, you can truly call us at our client service line, or get in touch with us from our web page at www.istarusa.com. Warm Regards,iStarUSAcare Service2011DYK: At our site, you can view product photographs, specs, and drawings. Go to www.istarusa.com and enter the model number in the search bar, or, choose the product division and locate the product series on the left hand side menu.

Comment:
If there's one thing I hate the most in a data center, it would be rails. It has to be one of the most difficult and frustrating things to install in a rack, especially when you have to deal with rails that ship with Dells, HPs and other brand name servers that try to be as 'universal' as possible. However these generic rails from StarUSA are one of the easiest to install inside a rack thanks to the simple screw and square washer-adapter system for square-holed rack posts. The screws and square washers seem a bit flimsy and I don't know how they would hold up with a very heavy 5U SAN filled with disks, but so far they do the job perfectly for all other servers that have standard screw holes in the sides. Customer shows up at your data center with a server and no rails? Buying these is a no-brainer solution.

Comment:
Great rails, EXCEPT the holes were too small and not in the correct location for my Dell 1950s. Had to drill new holes; still, would buy again.